Impact of Logistics Information Service on Customer Satisfaction: An Empirical Study with Assurance as the Moderator


Liu Chang, Jia YongFei, Kong Bei, Vol. 1, No. 1, pp. 1-6, Mar. 2019
10.22662/IJASC.2019.1.1.001, Full Text:
Keywords: Logistics information system, Personnel contact quality, Information Quality, Information system quality, Customer satisfaction

Abstract

In this paper, by summarizing the critical factors of logistics information system (LIS) quality, a theoretical model was established to resolve the factors that influence customer satisfaction. In this process, customer satisfaction theory (CS) is applied to be a moderator. And then based on the PLS structural equation model, an empirical study was conducted. The results presented that making full use of Internet of things technology to accelerate the process of reengineering and standardization while guaranteeing the information quality to make contribution to the improvement of customer satisfaction. At the meantime, the establishment of service quality evaluation system in the context of Internet of things can help logistics enterprises to improve the service quality, promote the enterprises’ competitiveness, and realize the collaboration management of enterprises’ services.


Statistics
Show / Hide Statistics

Statistics (Cumulative Counts from November 1st, 2017)
Multiple requests among the same browser session are counted as one view.
If you mouse over a chart, the values of data points will be shown.


Cite this article
[APA Style]
Liu Chang, Jia YongFei, & Kong Bei (2019). Impact of Logistics Information Service on Customer Satisfaction: An Empirical Study with Assurance as the Moderator. International Journal of Advanced Science and Convergence, 1(1), 1-6. DOI: 10.22662/IJASC.2019.1.1.001.

[IEEE Style]
L. Chang, J. YongFei and K. Bei, "Impact of Logistics Information Service on Customer Satisfaction: An Empirical Study with Assurance as the Moderator," International Journal of Advanced Science and Convergence, vol. 1, no. 1, pp. 1-6, 2019. DOI: 10.22662/IJASC.2019.1.1.001.

[ACM Style]
Liu Chang, Jia YongFei, and Kong Bei. 2019. Impact of Logistics Information Service on Customer Satisfaction: An Empirical Study with Assurance as the Moderator. International Journal of Advanced Science and Convergence, 1, 1, (2019), 1-6. DOI: 10.22662/IJASC.2019.1.1.001.